What is customer service?
Most companies have some form of it, but do they really do what they say? How many times have you called 1-800-Whatever, realized it's after business hours on the East Coast and had to make a memo to call back the next day. The next day, you spend 30 minutes weaving your way through their phone system to finally get to the right extension -- and wait on hold for someone who will then transfer you to a different department because that person doesn't handle that issue. Frustrating!
Here at Patriot Depot, our vision and mission is to have the best customer service in the business. When you need help we want to meet that need head on and make sure you leave happy and satisfied. We are able to offer sales and discounts and even free shipping and free items because we use the technology at hand today to respond quickly to every inquiry we receive by email. You can rest assured that our individual representatives will answer quickly and will go above and beyond to offer a satisfactory resolution.
We know we are far from perfect. We do make mistakes. The Patriot Depot difference is our willingness to go above and beyond to ensure your order is corrected and we do whatever we can in our power to make sure your experience with us is positive.
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