Our e-commerce site is hosted by a 3rd party PCI (Payment Card Industry Security Standards Council, a worldwide information security organization) compliant platform.
In order to protect your information and identity, resetting the password on an account first requires verifying the email address belongs to the owner (reset link) and assigning a temporary password (store-assigned) to login before a new password can be set.
Measures such as these prevent security breaches and theft of identity to ensure your online transactions and information are safely secure. We strive to provide peace of mind with internet commerce. Thank you!
Please follow these 4 easy but precise steps as instructed during the process to ensure the automated Password Reset is completed correctly.
If you have any trouble resetting your password, please don't hesitate to contact us during business hours for assistance at 1-800-678-3915.
How to Reset a Password:
Click Forgot Password link.
Input email address and click Continue.
Visit your email account to locate the email containing the Reset Link. If you do not locate it in your inbox, please try a Spam or Junk folder that it may have been filtered into.
Click the link which will open a new, special browser window.
Type your email address into the appropriate field.
Revisit your email account to locate the email containing the store-assigned Temporary Password. If you do not locate it in your inbox, please try a Spam or Junk folder that it may have been filtered into.
Type this new temporary password into the appropriate field in the special browser window opened by the clicking of the Reset Link and click Sign In.
PLEASE NOTE: The temporary password must be entered into the appropriate field on the screen opened by your Reset Link. It will only work there - it cannot work on any previous or newly opened browser windows. You must enter the store-assigned Temporary Password in the browser window opened by clicking the Reset Link.
You can then click on Account Details to assign your own unique password to your account.