The Patriot Depot is committed to excellence in all we do. This commitment especially applies to customer service. Unfortunately (because we are human, too!) there may be situations where an order could be inaccurate, incomplete or damaged by mistake. We also realize that, for whatever reason, products may fail to meet your expectations.
Please reach out to Customer Service and allow us to provide a satisfactory experience should anything fail to meet your expectations.
PLEASE NOTE: Opened Audio/Visual or Multimedia resources (CDs, DVDs) are not eligible for a refund due to copyright infringement concerns. Media products purchased as a downloaded file are not eligible for refund. Food items, including coffee, are ineligible for return due to consumable nature. Please contact us for information about your specific return / refund request.
We appreciate your understanding and future business. If you have any questions or comments about how we can improve your experience with The Patriot Depot, please feel free let us know below.
Please carefully confirm your address and purchase is correct prior to submitting your order, as once an order is submitted it is typically unable to be altered or changed as we begin processing orders from our warehouse immediately.
We offer different shipping methods based on economy and speed. If you need a guaranteed arrival date of a product, DO NOT choose Flat Rate Shipping. FREE SHIPPING OFFERS APPLY TO FLAT RATE SHIPPING AND ONLY APPLY TO ORDERS BEING DELIVERED TO THE CONTIGUOUS 48 STATES. FLAT RATE ORDERS ARE NOT GUARANTEED ANY PARTICULAR TIMEFRAME FOR DELIVERY BY SHIPPERS.
Flat Rate - based on weight, destination, and items ordered, we will determine whether the package ships FedEx SmartPost, USPS First Class, or USPS Media Mail. These are the cheapest shipping methods available, which allow us to offer Free Shipping on orders over $100, but also the slowest. Depending on which method we chose to use, the package may take additional days to be delivered after processing.
Please note that all these methods, including FedEx SmartPost, will be delivered by your local post office, so the shipping address you use on your order needs to be where your local post office delivers.
- If the tracking number starts with a 6, we shipped FedEx SmartPost and the tracking number can be track on FedEx.com.
- If the tracking number starts with a 9, we shipped USPS First Class or Media Mail and the tracking number can be tracked on USPS.com.
USPS Priority - We ship from our fulfillment center in Powder Springs, GA, zip code 30127. Transit times vary from 4-16 business days in the contiguous U.S. once an order leaves our warehouse. PO Boxes can be used for delivery.
FedEx Ground - We ship from our fulfillment center in Powder Springs, GA, zip code 30127. Transit times vary from 2-6 business days in the contiguous U.S. once an order leaves our warehouse. PO Boxes cannot be used for delivery.
FedEx 2-Day - We ship from our fulfillment center in Powder Springs, GA, zip code 30127. This method is guaranteed to deliver before 8pm within 2-3 business days (there is no weekend delivery) once an order leaves our warehouse. PO Boxes cannot be used for delivery.
FedEx Standard Overnight - We ship from our fulfillment center in Powder Springs, GA, zip code 30127. This method is guaranteed to deliver before 8pm within 1-2 business days (there is no weekend delivery) once an order leaves our warehouse. PO Boxes cannot be used for delivery.
Neither Patriot Depot nor Shippers consider Saturday, Sunday, or any Federal Holiday a business day.
Your method of payment will be charged at the time of submission to ensure your place in line for these limited edition, special order products. If your order is not charged, it has not been placed and you will not be in line to receive our special limited edition items.
Please submit a message through the Contact Us form below or email us if you require additional shipment options for an additional charge to cover the cost of multiple shipments.
Some products cannot be shipped to international destinations, so please submit a message to us if you would like to discuss international ordering options if your order will not process through our store.
Placing your order indicates your agreement to these statements. Thank you!
5000-B McNeel Industrial Blvd
Powder Springs, GA 30127
- Books must be returned in a box; no envelopes, please.
- Shirts may be returned in a Tyvek envelope.
- Please note that in order to receive a refund, items must be received in sellable, unaltered condition.
- Postage/shipping fees are not eligible for a refund.
- Products must also be shipped in a trackable manner (with tracking number sent to our Customer Service) to qualify for any refund on items that might be lost in return transit.