The Patriot Depot is committed to excellence in all we do. This commitment especially applies to customer service. Unfortunately (because we are human, too!) there may be situations where an order could be inaccurate, incomplete or damaged by mistake. We also realize that, for whatever reason, products may fail to meet your expectations. We have developed the following guidelines for these situations:
If you receive a product from us that is damaged, please inform us so a replacement may be sent. Please do not return defective items unless requested. Shipping fees for defective items returned without our request are not eligible for a refund.
If the order you received from us is incomplete or contains products you did not order, please email us. If your order was incorrectly packed, we will send the correct or missing product as quickly as possible.
In the event that you wish for a different item (or size) than purchased, you may return your order in sellable condition (package well to avoid damage in transit) within 30 days for an even exchange. Please note that in order to receive an even exchange, items must be received in sellable, unaltered condition. Please include $5.00, made payable to USA Depot, to cover a portion of the costs to ship the exchange item to you. Products must be returned in sellable condition within this time period to receive an exchange. Books must be returned in a box; no envelopes, please. Shirts may be returned in a Tyvek envelope. Postage/shipping fees are not eligible for a refund/exchange.
In the event that you are dissatisfied with your purchase, you may return your order in sellable condition (package well to avoid damage in transit) within 30 days for a refund, minus a 10% restocking fee. Products must be returned in sellable condition within this time period to receive a refund. Products must also be shipped in a trackable manner (with tracking number sent to our Customer Service) to qualify for any refund on items that might be lost in return transit.
- Books must be returned in a box; no envelopes, please.
- Shirts may be returned in a Tyvek envelope.
- Please note that in order to receive a refund, items must be received in sellable, unaltered condition. Postage/shipping fees are not eligible for a refund.
- Products must also be shipped in a trackable manner (with tracking number sent to our Customer Service) to qualify for any refund on items that might be lost in return transit.
5000-B McNeel Industrial Blvd
Powder Springs, GA 30127
Packages returned due to "Refused/Refusal" will incur a $10 fee. Store credit may be issued at the discretion of customer service.
PLEASE NOTE: Audio/Visual and Multimedia resources (DVDs, CDs, DVD-Roms) may be returned for exchange only if unopened; opened Audio/Visual or Multimedia resources are not eligible for a refund due to copyright infringement concerns. Media products purchased for download only are not eligible for refunds.
We appreciate your understanding and future business. If you have any questions or comments about how we can improve your experience with The Patriot Depot, please feel free let us know below.
RETURN TO SENDER:
If an order is returned to us because of an error in the shipping address given at the time the order was placed, the order will be reshipped only after the customer pays to have it reshipped. This cost will be determined by Customer Service, and will cover the cost to reship as well as the cost USPS charged to return the package to us. If the customer does not want the package reshipped, the refund will be processed less the 10% restocking fee and less the cost USPS charged to return the package back to us. If an order is returned to us because of a shipping error on our part, the package will be reshipped at no additional cost.
Please carefully confirm your address and purchase is correct prior to submitting your order, as once an order is submitted it is typically unable to be altered or changed.
In-stock orders typically ship within 1 - 5 business days following the date the order was placed. Orders with Preorder items on them will be held until all items are in stock.
We offer different shipping methods based on economy and speed. If you need a guaranteed arrival date of a product, DO NOT choose our Flat Rate Shipping. FREE SHIPPING OFFERS APPLY TO FLAT RATE ONLY AND ONLY APPLY TO ORDERS BEING DELIVERED TO THE CONTIGUOUS 48 STATES.
Flat Rate - based on weight and items ordered, we decide whether the package ships FedEx SmartPost, USPS First Class, or USPS Media Mail. These are the cheapest shipping methods available, which allow us to offer Free Shipping on orders over $100, but also the slowest. Depending on which method we chose to use, the package will take 4-9 business days to be delivered AFTER the 1-5 business day processing for in-stock orders. Please note that all these methods, including FedEx SmartPost, will be delivered by your local post office, so the shipping address you use on your order needs to be the one that your local post office delivers to.
- If the tracking number starts with a 6, we shipped FedEx SmartPost and the tracking number can be track on FedEx.com.
- If the tracking number starts with a 9, we shipped USPS First Class or Media Mail and the tracking number can be tracked on USPS.com.
USPS Priority - takes 2-3 business days for the package to be delivered once it has been shipped AFTER the 1-5 business day processing for in-stock orders.
FedEx Ground - We ship from our fulfillment center in Powder Springs, GA, zip code 30127. Transit times vary from 1-5 business days in the contiguous U.S. This transit time is AFTER the 1-5 business day processing for in-stock orders. No PO Boxes.
FedEx 2-Day - We ship from our fulfillment center in Powder Springs, GA, zip code 30127. This is guaranteed 2 business day delivery by 8pm, NO SATURDAY DELIVERY. This transit time is AFTER the 1-5 business day processing for in-stock orders. No PO Boxes.
FedEx Standard Overnight - We ship from our fulfillment center in Powder Springs, GA, zip code 30127. This is guaranteed next business day delivery by 8pm, NO SATURDAY DELIVERY. This transit time is AFTER the 1-5 business day processing for in-stock orders. No PO Boxes.
Neither Patriot Depot nor FedEx consider Saturday, Sunday, or Federal Holidays a business day.
Your method of payment will be charged at the time of submission to ensure your place in line for these limited edition, special order products. Please submit a message through the Contact Us form below or email us if you require additional shipment options for an additional charge to cover the cost of multiple shipments.
Some products cannot be shipped to international destinations, so please submit a message to us if you would like to discuss international ordering options if your order will not process through our store.
Free shipping only applies to orders being delivered to the contiguous 48 states.
Placing your order indicates your agreement to this arrangement. Thank you!